Policies & FAQs

Return & Refund Policy

At Remarkably Lit, every item is made especially for you once your order is placed. Because our products are created on demand through our fulfillment partner, Printful, we do not accept returns or exchanges for buyer's remorse, incorrect sizing selections, or preference changes.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.

To process your claim, please email:

contact@remarkablylit.com

Please include:

Your order number

Your full name

A description of the issue

Clear photos showing:

The entire product

The damaged or defective area

The shipping packaging, if applicable

Photos are required in order to submit a replacement or refund request.

If your claim is approved, we will provide either:

A replacement item at no additional cost, or

A refund to your original payment method

Incorrect Addresses

Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect or incomplete address may require additional shipping charges to be reshipped.

Lost Packages

If your package appears lost in transit, please contact us within 30 days of the estimated delivery date. We will work with the shipping carrier and our fulfillment partner to resolve the issue.

Non-Returnable Items

Because all products are made to order, we cannot accept returns or exchanges for:

Incorrect size selection

Color selection errors

Change of mind

Accidental orders

Delays caused by shipping carriers